If your item arrives in a damaged condition, please contact our team at firstname.lastname@example.org for with your order number for product replacement. A call tag will be issued for return shipping of the damaged item and a replacement product will be shipped.
All products need to be returned in the original shipping container. We only replace items within the first 7 days of purchase.
Our policy for exchanges or replacement of a damaged or defective product is 7 days from customer receipt. If more than 7 days have gone by since your purchase, we are unable to offer you a refund or exchange.
Please include a short note including your order number as well as the details of your request. We will cover the cost of shipping the replacement item back to you.
We only accept returns and exchanges for items purchased through our store at HokieWallArt.com. We are not able to accept returns for items purchased through 3rd party retailers. We recommend initiating a return with the retailer you purchased the product from for further assistance.
If the damaged item was purchased as a gift and shipped directly to you, please contact email@example.com to process a replacement of the same product within 7 business days.
Our policy for exchanges or replacement of a damaged or defective product is 7 days from customer receipt. If more than 7 days have gone by since your gift purchase, unfortunately we cannot offer you a refund or exchange.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.